The Stellar Procees!

1 Phone Call/Bid Request 2

Fill out Bid Request Sheet or Talk to our
Customer Service Agent for APPT.

3

Appointment is customized assigned to
Sales Account Manager based Need and Location

4

Appointment Scheduled
*APPOINTMENT CONFIRMED VIA EMAIL*

5

Salesperson makes visit to the property
Prepares and Emails Proposal

6

Same Day Proposals on Interiors and Exteriors
Available depending on SCOPE
E-mailed Proposalstypically sent out within 2-4 days

7

Contract is received
*Follow up call is made*

8

Customer Orientation email is sent-PROJECT
COORDINATOR *Follow up email is made*

9

Phone call is made to thank and review
Proposal- SALES COORDINATOR

10

Deposit is taken

11

DFile is created
Customer data is entered into Quickbooks

12

Job is placed in the queue
Sales Order/Credit memo are generated

13

Colors are verified/approved
WITH PROJECT COORDINATOR

14

Job is scheduled with a "week of"
Target- PROJECT COORDINATOR
"Day of" is Established- PROJECT COORDINATOR

15

Crew is assigned- PROJECTCOORDINATOR

16

Pre-WALK if Noted and Needed is Set and Conducted
with Sales Team and/or Stellar Management Team and
Crew Leader Job begins

17

DEPENDING ON SIZE of
Project- Project Manager checks in.

18

ONSITE Crew Leader Manages project and Reports
back to Stellar Management Team as to Progress and
Completion.

19

Job is completed

20

CLIENT Fills out Important "FINAL WALK THRU
FORM" and Provides Testimonial

21

CLIENT Provides Google Review, Angie' s
List Review and/or YELP REVIEW

22

Client Provides Payment
"DAY OF" COMPLETION

23

Stellar Send Receipt/Statement of Payment

'Stellar's commitment to our clients is

NOT to do

the following:

Use cheap builder grade paints

Use sub-par prep products like acrylic primers or acrylic caulks.

Spill, splatter or brush paint where it is not intended to be.

Leave the job to start another prior to finishing.